Product Support Specialist - Coach and Bus Industry

Product Support Specialist - Coach and Bus Industry- Fully Remote/Home-Based - Flexible Hours - Full Product Training ProvidedAre you experienced in the coach and bus industry and confident speaking to drivers and operators over the phone?Do you have the ability and confidence to learn about a product and understand how it works?We are looking for a Product Support Specialist to join our client''s team, providing first-class product support to coach and bus operators across the UK.This is a fully remote, home-based role where you will become an expert on our product and support customers with their day-to-day queries, helping them get the most from the system.The RoleYou will be the first point of contact for coach and bus operators who need help using the product. You''ll listen to their problems, understand what they are trying to achieve, and guide them towards the right solution.You do not need to be an expert from day one - full training on the product will be provided. What we do need is someone who is confident in their ability to learn the product, understand how it works and explain it clearly to customers.The device is pretty plug-and-play, so there are only three areas of support required:- Helping customers through the device menu- Helping customers use the web interface to program it- Troubleshooting connections with PA systems (Bluetooth pairing) What We''re Looking For - Industry experience is key.We are particularly interested in people who have worked within ..... full job details .....