Product Support Manager - Software

A leading manufacturer of Semiconductor Tools is now looking for Product Support Manager to provide software support to both customers across the EMEAI and also Process and Service Engineers in the field. This role provides a vital link between Field based Engineers and the Software Engineering team, driving the swift resolution of complex challenges while fostering continuous improvement through effective training, knowledge sharing, and valuable customer feedback. You will provide advanced software expertise and rapid escalation support to Customer Service Engineers in the field, ensuring timely resolution of complex technical issues, maximising customer uptime and feeding systemic improvement back into Product and Engineering teams. Your contribution will reduce customer downtime, enhance customer trust, protect revenue, improve Customer Service Engineer capability and confidence and accelerate feedback loops from the field. Where required, you will visit customer sites and / or Field based teams, to ensure swift resolution of any issues, and build stronger relationships with customers. This is a fantastic opportunity for an experienced Software Service Engineer / Manager to take the next step in their career and deliver results for customers and my client. In addition to a modern working environment, competitive salary and hybrid working, my client offers a flexible range of benefits. Experience: To succeed in this role, you should have previous experience ..... full job details .....