https://jobs.co.uk/job/product-support-manager-advanced-technical-recruitment--9fec7e36-8dc0-446f-bcec-716902aa8508 RSS feed for Product Support Manager at Advanced Technical Recruitment. en-gb Tue, 20 Oct 2026 01:01:19 GMT https://jobs.co.uk/job/product-support-manager-advanced-technical-recruitment--9fec7e36-8dc0-446f-bcec-716902aa8508 https://jobs.co.uk/job/product-support-manager-advanced-technical-recruitment--9fec7e36-8dc0-446f-bcec-716902aa8508 Sun, 18 Oct 2026 23:00:00 GMT Location: Bristol | Salary: £40000 - £50000/annum Competitive £ plus benefits | Type: Permanent | We are now looking for a permanent Software Customer Service Manager to join a leading provider of precision manufacturing tools in Bristol. This role provides a vital link between Field Service Software Engineers and the Software Engineering team, driving the swift resolution of complex challenges while fostering continuous improvement through effective training, knowledge sharing, and valuable customer feedback. You are expected to provide exceptional support to clients in EMEAI and to external staff (including Process and Service Engineers) globally. You will provide advanced software expertise and rapid escalation support to Customer Service Engineers in the field, ensuring timely resolution of complex technical issues, maximising customer uptime and feeding systemic improvement back into Product and Engineering teams. Your contribution will reduce customer downtime, enhance customer trust, protect revenue, improve Customer Service Engineer capability and confidence and accelerate feedback loops from the field. Where required, you will visit customer sites and / or Field based teams, to ensure swift resolution of any issues, and build stronger relationships with ... Permanent