Product Support Lead

Product Support Lead Derby - Hybrid Permanent £65,000 + Benefits Do you want to help shape the Future of Customer Support in a High-Growth Cyber Security Business We''re partnering with an innovative and fast-growing secure communications company at the forefront of hardware encryption technology. Based in the heart of Derbyshire, our client develops cutting-edge solutions that protect mission-critical IP data for customers with the most demanding security requirements. This is a rare opportunity to join a highly talented and collaborative engineering environment and make a genuine impact. As the business continues to grow, you''ll have the chance to take ownership of the support function, influence its direction, and build a best-in-class team from the ground up. About the role As Lead Product Support Engineer, you''ll be the driving force behind customer support, combining hands-on technical expertise with the opportunity to shape and develop a scalable support organisation. Initially, you''ll act as the technical lead, managing customer enquiries, resolving complex issues, and providing an outstanding customer experience. Over time, you''ll have the opportunity to establish and lead a multi-tier support team, playing a key role in the company''s continued growth and success. Key Responsibilities Take ownership of the end-to-end support function and act as the primary escalation point. Deliver hands-on technical support, managing complex customer issues and ..... full job details .....