https://jobs.co.uk/job/product-support-engineer-metricell--3c7807ff-6b2e-473d-bec5-2725fd9d91a1 RSS feed for Product Support Engineer at Metricell. en-gb Sat, 30 May 2026 20:34:55 GMT https://jobs.co.uk/job/product-support-engineer-metricell--3c7807ff-6b2e-473d-bec5-2725fd9d91a1 https://jobs.co.uk/job/product-support-engineer-metricell--3c7807ff-6b2e-473d-bec5-2725fd9d91a1 Fri, 29 May 2026 23:00:00 GMT Location: Horsham | Salary: £26000 - £36000/annum | Type: Permanent | Do you enjoy solving problems, building customer relationships, and influencing product development? We''re looking for a Product Support Engineer to become the trusted product expert for our customers while helping shape and improve our industry-leading solutions. This is a varied role that combines customer support, product ownership, business analysis, quality assurance, and technical delivery . You''ll work closely with customers, developers, project managers, and product teams to ensure our solutions deliver maximum value and an outstanding customer experience. What You''ll Be Doing Be the Customer''s Trusted Product Partner Act as the primary product contact for a portfolio of customer accounts. Build strong customer relationships through proactive support and engagement. Troubleshoot technical issues, manage incidents end-to-end, and ensure resolutions meet SLA targets. Handle support escalations and keep customers informed throughout the resolution process. Support customers with the deployment, configuration, and management of our testing and measurement solutions. Shape Better Products Work directly with customers and stakeholders to understand busin... Permanent