Product Support Coordinator

Adecco Worcester are looking for a Product Support Coordinator for a valued client in Worcester! Join an innovative, growing business and play a key role in supporting customers, technical teams, and product development. This is an exciting opportunity for a technically minded, customer-focused professional who enjoys problem solving, collaboration, and continuous improvement.About the OpportunityProvide expert technical support to customers, installers and internal teams.Be involved in testing, product validation, technical documentation and knowledge sharing.Support new product development activities and contribute to service excellence.Work within a collaborative team environment with genuine long-term career progression opportunities.Key ResponsibilitiesHandle incoming customer and technical enquiries via phone and email.Provide accurate product information and installation guidance.Maintain and update technical documentation, certificates and product data.Support testing activities, product comparisons and quality assurance processes.Prepare reports and maintain accurate records within CRM and internal systems.Assist in developing training materials, installation guides and technical resources.Liaise with sales, purchasing, technical and marketing teams to ensure seamless customer support.Maintain organised testing records and ensure documentation remains compliant and accessible.What We Are Looking ForExcellent communication and customer service skills.Strong ..... full job details .....