https://jobs.co.uk/job/product-support-associate-engineer-deerfoot-recruitment-solutions-limited--c4ec8366-9ec7-48b5-8ff3-46f27a7a8ab5 RSS feed for Product Support Associate Engineer at Deerfoot Recruitment Solutions Limited. en-gb Mon, 26 Oct 2026 20:56:19 GMT https://jobs.co.uk/job/product-support-associate-engineer-deerfoot-recruitment-solutions-limited--c4ec8366-9ec7-48b5-8ff3-46f27a7a8ab5 https://jobs.co.uk/job/product-support-associate-engineer-deerfoot-recruitment-solutions-limited--c4ec8366-9ec7-48b5-8ff3-46f27a7a8ab5 Mon, 26 Oct 2026 00:00:00 GMT Location: London | Salary: £160 - £170/day | Type: Contract | Associate Product Support Engineer Heathrow 12 Month Contract -170 p/d Inside IR35 Are you early in your IT or engineering career and ready to support technology that passengers rely on every day? This Associate Product Support Engineer contract puts you at the centre of passenger self-service at Heathrow, supporting airlines and airports around the world. You''ll support auto bag drop units, check-in kiosks, biometric pods and automated boarding gates, along with the cloud and network infrastructure and software behind them, from touchless bag tagging to on- and off-airport check-in. What You''ll Be Doing Taking calls from passenger-facing agents and airline or airport helpdesks, owning each incident from first contact to resolution within SLA Triaging incidents and proactive alerts from monitoring tools, investigating root cause with remote access tools, Kibana and log analysis Escalating issues beyond the team''s scope to higher-level support groups or third parties, and keeping customers updated throughout Spotting recurring problems, linking incidents to problem records and passing clear evidence to R&D teams Creating support documentation, helping onboard new... Contract