Product Support and Sales Administrator

Brook Street Recruitment is partnering with a leading manufacturer to recruit an experienced Product Support and Sales Administrator. This is an ideal opportunity for someone with a background in engineering, manufacturing, or parts environments who enjoys combining technical knowledge with customer support. The Role Reporting to the Operations team, you will play a key role in supporting customers and internal teams with technical product expertise and parts knowledge. Technical Product Support: Provide expert guidance on pressure washers, water pumps, generators, and associated parts and accessories Parts and Sales Administration: Process orders accurately via CRM systems, manage parts enquiries, and support trade counter sales Customer Interaction: Deliver professional support to customers across the UK and Ireland via phone and email Fault Finding and Troubleshooting: Diagnose issues, recommend solutions, and identify correct replacement parts Cross-Team Collaboration: Work closely with engineering, sales, and operations teams to ensure efficient service delivery Product Knowledge: Maintain up-to-date understanding of product ranges, components, and industry developments Criteria The client is keen to speak with candidates who bring hands-on product and parts experience: Industry Experience: Background in manufacturing, engineering, plant equipment, small engines, or similar technical products Parts Knowledge: Experience working with components, spares, or technical ..... full job details .....