Product Support Analyst - Helpdesk

We have a fantastic opportunity for a Product Support Analyst to join a growing technology business based in Chelmsford. This is an excellent entry-level opportunity for someone with a genuine interest in technology who enjoys problem-solving and helping people. You could be a college leaver, recent graduate, or someone looking to take their first step into an IT career. The position combines technical support with customer service, supporting users of an Insurance Claims technology platform. You''ll receive training and develop your knowledge of the system while providing first-line support to clients. Product Support Analyst Benefits Salary £22,000 - £25,000 depending on experience Hybrid working - once trained, just 1 day per week in the Chelmsford office Remaining 4 days working remotely Full training provided Excellent opportunity to begin a career in technology Exposure to technology platforms within the London Market Insurance sector Opportunity to develop technical and customer-support skills Product Support Analyst Responsibilities Provide first-line application support via phone, email and ITSM system Respond to user queries and track issues through to resolution Troubleshoot issues including password resets, account access and system functionality Assist with more complex application and API-related queries Triage and prioritise service requests and incidents Set up user accounts and access permissions Support new users during onboarding Provide professional ..... full job details .....