Product Specliaist/Advisor

Product Specialist/Advisor Product Specialist/AdvisorNorth Leeds£28,000 - £30,000Your new company In this role, you will form part of the Customer Experience team and provide expert guidance on products that the business manufactures. You will also support the Regional Sales team with essential product information and assist in keeping product documentation and customer records accurate and up to date. Your ability to build strong relationships and communicate effectively across various channels will be key to maintaining a high level of support for both customers and colleagues.Your new role Provide product advice and commercial support via phone and emailDeliver tailored product training to customers and internal teams if and when requiredMaintain accurate product and customer informationIdentify and report quality issues to the relevant Quality ManagerStay informed about product developments through close collaboration with business groupsAssist in updating product documentation and online resourcesSupport the Regional Sales team with product-related informationEssential ExperienceWorking in a customer service office environmentAbility to document calls accuratelyHigh level of communication skills to engage with internal and external customers If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now. If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential ..... full job details .....