https://jobs.co.uk/job/product-manager-uc-and-contact-centre-ecs-resource-group-ltd--5889901f-996b-4458-b7fd-9555766a5fd6 RSS feed for Product Manager - UC and Contact Centre at ECS Resource Group Ltd. en-gb Sat, 13 Jun 2026 22:54:03 GMT https://jobs.co.uk/job/product-manager-uc-and-contact-centre-ecs-resource-group-ltd--5889901f-996b-4458-b7fd-9555766a5fd6 https://jobs.co.uk/job/product-manager-uc-and-contact-centre-ecs-resource-group-ltd--5889901f-996b-4458-b7fd-9555766a5fd6 Thu, 21 May 2026 23:00:00 GMT Location: London | Salary: £60000/annum | Type: Permanent | Product Manager - UC and Contact Centre Location: Remote Salary: -60k Role Profile We are seeking an experienced and commercially driven Unified Communications & Contact Centre Product Manager to lead the strategy, development, and growth of a portfolio spanning UCaaS, CCaaS, SIP, and voice services. Key Responsibilities Own and develop the product roadmap across UCaaS, CCaaS, SIP, and voice solutions Drive product innovation and lifecycle management from concept through to launch and optimisation Monitor market trends, customer requirements, and competitor activity to maintain a competitive portfolio Support pricing, licensing, and go-to-market strategy alongside Commercial and Sales teams Build strong relationships with vendors and technology partners Translate technical capabilities into compelling customer propositions Work closely with Operations to ensure high service standards and successful delivery Skills & Experience Proven Product Management experience within UCaaS, CCaaS, telecoms, or cloud communications Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP, and contact centre platforms Understanding of legacy voic... Permanent