Product Manager - CCaaS

A technology-driven organisation is looking for a Product Manager to help shape the future of its communications and customer engagement platforms.Hybrid working - 2/3 days per week in the office in Poole, DorsetThis is an opportunity to take ownership of a high-impact product area spanning Zoom, collaboration tools and omni-channel customer communications - helping deliver smarter, more connected experiences for both employees and customers.Working within a collaborative and fast-moving digital team, you''ll play a key role in driving product improvements, platform innovation and user experience across a modern communications ecosystem.This is an environment where ideas are welcomed, innovation is encouraged and people are trusted to make an impact. The culture is collaborative, energetic and forward-thinking, with teams working closely together to solve problems, improve experiences and deliver meaningful change.There''s a strong focus on continuous improvement, modern technology and giving people the autonomy to take ownership of their work.This role would suit someone who enjoys solving problems, improving digital experiences and working closely with technical and operational teams to deliver meaningful change in a business that values creativity, pace and fresh thinking.What You''ll Be DoingOwning and evolving the product roadmap for communications and collaboration platforms Driving improvements across Zoom and omni-channel engagement toolsWorking with Engineering, IT ..... full job details .....