Product Manager, Account Recovery Lead

Overview

Summary:Imagine being part of a high-stakes mission to get thousands of people back into their Facebook and Instagram accounts every day, all while keeping adversaries out. Welcome to the Account Access Recovery Organization, where our team has grown significantly over the past year. Our goal is to make the highly public, company-critical issue of recovering access to your account a problem of the past. Every day people lose access to their accounts when bad actors hack into them, or when their account is mistakenly blocked for violating Meta’s rules (when they didn’t). Your challenge: make account access as easy as possible while combatting bad actors who try to exploit these access flows to hack into accounts putting private data at risk, and harming others through scams and phishing. As PM lead for Recovery (across 3 teams in this space), you’ll play a critical role in identifying the true owner of an account and making recovery seamless while protecting people from adversaries. Today, we drive this through speaking directly with users and through a range of self-service user flows. We need your help to develop a strategy for helping users find the optimum pathway to maximize access and minimize adversarial exploitation. Your strategy will be grounded in case studies, user research and your own product intuition.ResponsibilitiesIs the primary driver for identifying significant near and long-term opportunities in a large Product area, and driving product mission, strategies and roadmaps in the context of broader organizational strategies and goals

Generate buy-in and drive consensus across organizations. Bring clarity and structure to ambiguous opportunities. Consistently demonstrate initiative and execute with limited oversight

Plan, initiate, and manage information technology projects for web-based products, applications, and platforms

Integrate data, usability studies, research, and market analysis into product strategies and requirements to enhance user satisfaction and improve engineer productivity

Drive product development with teams of engineers and designers, while maintaining team health

Work closely with cross-functional teams to drive product mission, define product requirements, coordinate resources from other groups (design, legal, etc.), develop roadmaps, and guide the team through key milestones

Define and analyze metrics that inform the success of products. Identify and track key performance metrics. Drive decision-making through user insights, quantitative analysis and AB testing

Minimum Qualifications10+ years of product management experience

Track record of cross-functional collaboration

Experience navigating through the full product life-cycle, integrating customer feedback into product requirements, driving prioritization, and pre- and post-launch execution

Critical thinking and analytical leadership experience

Experience presenting to executive audiences

Preferred QualificationsSignificant experience building user facing ..... full job details .....