Product Lead/Senior Product Manager

Overview

About us: We are a fast-growing startup that is helping enterprise businesses unlock the power of AI to replace work and transform costs.We’re building Virtual Agents: the fastest, most effective, lowest risk way to automate manual effort. Virtual Agents enable businesses to automate complex manual operations with zero engineering effort or process change - with contractually guaranteed human-level accuracy. This is just the start: we have a strong vision of the future and great foundations to deliver it.We started out in online safety and quickly expanded: today we’re focused on insurance, marketplaces, and social/gaming, and the potential for Virtual Agents goes far beyond.We closed $15M Series A funding in 2024, and we’re backed by some leading names in AI (Plural and Creandum). We’re working with world-class clients such as Substack, Trustpilot, Depop, Sony Interactive Entertainment and many more.This is an exciting opportunity to join a well-funded startup at a crucial stage of growth, and to play a significant part in shaping cutting edge agentic AI technology.Role

We’re seeking an experienced

Product Lead / Senior Product Manager

to shape our Virtual Agents product at a crucial stage of its growth.Reporting to the VP Product, you will have ownership over every aspect of the Virtual Agents product, from the core automation technology and customer experience to the onboarding and human-in-the-loop operations that support them.In addition to working with our AI teams on the core tech, you’ll collaborate with all parts of the business to build and scale Virtual Agents: the sales experience, onboarding journey and delivery model are critical parts of the product.You will

Set and own the direction of the Virtual Agents product

in line with our product strategy. Our products use cutting edge AI technology to automate critical, high-volume and complex processes, so you’ll need to get into the technical details and bring precision and analytical rigour to product decisionsOwn the entire product lifecycle , spanning both the core technology and the commercial/operational elements required to market, sell and deliver it at scaleDevelop a deep understanding of our customers, domains and competitive landscape

across multiple verticalsCollaborate across the business

to execute successfully on your plans - ensuring products are built right, sales and marketing teams are enabled, and delivery teams can scale smoothlyWork closely with the VP Product

to help define and refine the overall product strategy4+ years’ experience in product management, working on complex B2B products, ideally in AI or automation, and ideally within a startup/scale-up or early-stage contextExceptional analytical skills to break down complex challenges in systematic ways, getting to the core of any problem you’re givenExperience contributing to strategy in greenfield or rapidly evolving environments.Proven track record as an executor: great at working with engineers, operators and marketers to build impactful products and drive key metrics, while ensuring nothing slips through the cracksA precise and confident communicator, able to set clear direction internally and comfortable representing us with senior stakeholders at customer organisationsSelf-motivated, flexible, and low-ego. You thrive in fast-paced, rapidly evolving environments, and are happy to roll up your sleeves across the business - whether that’s supporting customer delivery or creating sales materialsCompetitive salary, commission and equity packageLots of autonomy and opportunities for growthFlexible hours and location, with a monthly coworking budget or WeWork membershipOccupational pension (location dependent)Generous paid parental leaveGenerous paid sick leaveAnnual budget for your professional development and growthAnnual budget for your individual health and wellnessQuarterly team offsites to London and other exciting destinations in ..... full job details .....