Product Investigator

Are you a detail-oriented problem-solver with strong IT skills? We are looking for a Complaints Investigator to join our team in Witney, Oxfordshire. This is a great opportunity to make a real difference in healthcare by ensuring the quality and safety of essential medical devices.What You''ll DoInvestigate Product Returns: You''ll conduct thorough investigations into customer-returned products to identify the root cause of any issues. This is not a customer service role, so you won''t be handling customer calls.Analyse Data: Using our advanced computer systems, you''ll analyse data to uncover trends and patterns in product complaints, helping to prevent future issues.Improve Processes: You''ll actively contribute to enhancing procedures to increase efficiency and effectiveness within the team.Collaborate Globally: You will communicate with colleagues worldwide, sharing insights and working together to achieve team goals.Be a Problem Solver: You''ll use your analytical skills to spot trends in product complaints and escalate them to management for further investigation.What We OfferMeaningful Work: This role offers the chance to contribute to the quality and safety of medical devices that improve people''s lives.Comprehensive Training: We provide full training, so no prior experience is necessary.Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities, a newly expanded laboratory, free on-site parking, and a subsidised canteen.Career ..... full job details .....