https://jobs.co.uk/job/product-and-customer-experience-lj-recruitment--f4fede3c-4a69-4490-903e-6b5a6ec243ed RSS feed for Product and Customer Experience at LJ Recruitment. en-gb Tue, 18 Aug 2026 20:41:12 GMT https://jobs.co.uk/job/product-and-customer-experience-lj-recruitment--f4fede3c-4a69-4490-903e-6b5a6ec243ed https://jobs.co.uk/job/product-and-customer-experience-lj-recruitment--f4fede3c-4a69-4490-903e-6b5a6ec243ed Mon, 17 Aug 2026 23:00:00 GMT Location: City of London | Salary: £35000 - £40000/annum | Type: Permanent | Product & Customer Experience Officer Location: Moorgate, London Salary: -35,000 - -40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This is an exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain points and opportunities for improvement. Working closely with teams across Product, Operations, Marketing, Sales, Customer Service, Finance, Risk and Compliance, you will turn data and customer feedback into meaningful recommendations that support better customer outcomes and business performance. Key Responsibilities Analyse customer feedback, survey results and customer experience data to identify trends, pain points and opportunities for improvement. Monitor and report on key customer satisfaction measures, including NPS, CSAT ... Permanent