Product and Customer Experience

Product and Customer Experience OfficerLocation: Moorgate, LondonSalary: 35,000 - 40,000 per annumEmployment Type: PermanentWorking Pattern: Office-based, 5 days per weekAbout the RoleWe are looking for a Product and Customer Experience Officer to join our Products and Analytics team in London.This is an exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience.You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain points and opportunities for improvement. Working closely with teams across Product, Operations, Marketing, Sales, Customer Service, Finance, Risk and Compliance, you will turn data and customer feedback into meaningful recommendations that support better customer outcomes and business performance.Key ResponsibilitiesAnalyse customer feedback, survey results and customer experience data to identify trends, pain points and opportunities for improvement.Monitor and report on key customer satisfaction measures, including NPS, CSAT and Customer Effort Score (CES).Develop actionable insights and recommendations to support product enhancements, service improvements and process optimisation.Support customer listening programmes, satisfaction surveys and Voice of Customer initiatives.Analyse customer journeys and behaviours to identify opportunities to improve ..... full job details .....