https://jobs.co.uk/job/process-manager-payments-and-customer-fulfilment-capital-one-uk--297e9db6-f180-4961-a138-405be32bf3db RSS feed for Process Manager - Payments and Customer Fulfilment at Capital One UK. en-gb Mon, 28 Sep 2026 14:19:05 GMT https://jobs.co.uk/job/process-manager-payments-and-customer-fulfilment-capital-one-uk--297e9db6-f180-4961-a138-405be32bf3db https://jobs.co.uk/job/process-manager-payments-and-customer-fulfilment-capital-one-uk--297e9db6-f180-4961-a138-405be32bf3db Mon, 28 Sep 2026 11:52:52 GMT Location: Nottingham | Salary: 10000-500000 Annual | Type: Permanent | Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireProcess Manager - Payments and Customer Fulfilment About this role: We''re looking for a Principal Associate Process Manager to join our Customer Fulfilment Process Management Team. You will be responsible for driving end-to-end process excellence, proactively mitigating risk, leading complex problem-solving initiatives and delivering significant improvements to meet business goals. You will specialise in the management of payments, customer communications, card issuance, and incoming mail processes, ensuring that our operations are resilient, compliant, and continuously improving. What you''ll do: Take ownership for the day to day management of the processes ensuring Critical to Quality (CTQs) metrics are met, issues are managed quickly and effectively and performance is regularly reported Proactively manage the risk profile of the process. Design and implement processes with robust control frameworks to ensure a well-managed process environment Advise and influence complex business changes, partnering with teams across the organisation, to ensure the customer and Operations are set up for success Leve... Permanent