Process Improvement Specialist (LawTech)

Process Improvement Specialist (LawTech)Our US law firm client is seeking a Process Improvement Specialist (LawTech) to drive operational excellence by analysing and redesigning legal and business workflows in their London office. In this role, you will act as a bridge between end-users and technical teams, blending hands-on project delivery with effective change management.Salary to £55,000£100 monthly employee contribution that can be used for lunch or other expensesFree lunch every Wednesday, discretionary bonuses, and more!09:30-17:30 (Monday-Friday)Hybrid working (4 days in the office / 1 day remote)Key Responsibilities of the Process Improvement Specialist (LawTech):Map current-state workflows, identify friction points, document requirements, and design improved procedures using appropriate methodologies.Partner with Innovation and IT to deploy and integrate tools (e.g., document automation, AI-enabled review, collaboration platforms).Serve as liaison between lawyers, business stakeholders, and delivery teams.Triage, escalate, and coordinate resolution of user issues and enhancement requests.Contribute to cross-functional initiatives (practice groups, Pricing, Practice Management, LPM, KM).Run workshops, focus groups, and feedback loops.Develop training and 1:1 coaching.Monitor usage to surface insights and iterate.Skills and Requirements of the Process Improvement Specialist (LawTech):Law firm experience in business analysis, process improvement, and legal ..... full job details .....