Process Change Management Project Manager

Job Title: Process Transformation Project Manager Location: London/hybrid Contract: 9 monthsRate: 426.15 per day inside ir35The RoleAn opportunity to join a Global Interactive Entertainment company and play a key role in driving high-impact transformation and leading initiatives that bridge customer service, logistics, and technology operations across a dynamic, global environment.You will be responsible for driving business transformation and process improvement initiatives, working at the intersection of customer services, operational logistics, and technology delivery. This role requires the ability to define current ("as-is") operations, design future ("to-be") processes, and ensure smooth implementation across all stakeholders - from the business teams to technical providers.You will:Lead projects that enhance operational efficiency, streamline workflows, and improve customer service outcomes.Collaborate with cross-functional teams, including IT, logistics, and customer-facing operations.Conduct process reviews, define requirements, and deliver practical, high-quality solutions.Engage stakeholders globally, ensuring change initiatives are fit for purpose, measurable, and sustainable.Monitor project progress, manage risks, issues, and dependencies, and provide clear reporting to senior leadership.Essential:Proven experience in project management with a focus on process improvement and business change.Experience bridging customer service and operational/logistics ..... full job details .....