Process Assistant Newport

Process Assistant (Temporary - 12 Months)

Newport (Hybrid - 3 days home, 2 days office)
-12.71 per hour
Full-time | 37 hours per week
Start Date: Subject to SC Clearance

About the Role

We are currently recruiting for a Process Assistant to join a busy and supportive team based with one of our clients in Newport. This is a 12-month temporary opportunity, ideal for someone who enjoys structured work, problem-solving, and delivering high-quality administrative support.

In this role, you will support the delivery of transaction processing services, handling a range of routine administrative and operational tasks. You''ll work collaboratively within a team, ensuring processes are followed accurately while providing excellent service to both internal and external stakeholders.

Working Pattern

• Hybrid working: 3 days from home, 2 days onsite
• Hours:
• Monday - Thursday: 7:30am - 3:30pm
• Friday: 7:00am - 3:00pm

Key Responsibilities

• Process transactions in line with agreed procedures and business rules
• Handle calls, emails, queries, and general correspondence
• Maintain and update records on internal systems or databases
• Resolve routine queries and escalate more complex issues when required
• Prioritise and manage your workload to meet deadlines
• Support team members and collaborate across departments
• Produce, print, and distribute reports, data, or invoices
• Maintain accurate records for audit purposes
• Identify opportunities for process improvements

What We''re Looking For

Essential Skills & Experience

• Strong attention to detail and accuracy
• Excellent communication skills, both written and verbal
• Ability to work effectively within a team environment
• Good organisational and time management skills
• A professional approach to customer service
• Ability to follow processes and procedures consistently
• Problem-solving mindset with the ability to escalate when needed

Desirable Skills

• Comfortable working with systems and databases
• Numerate and confident handling data
• Experience in administrative or process-driven roles

Apply Now

If you''re a detail-oriented individual looking for a structured role within a collaborative team, we''d love to hear from you.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.