https://jobs.co.uk/job/problem-manager-itil-operations-resources--bbdc4142-8be7-43ca-8bee-bb93942cf8d2 RSS feed for Problem Manager - ITIL at Operations Resources. en-gb Mon, 25 May 2026 06:47:25 GMT https://jobs.co.uk/job/problem-manager-itil-operations-resources--bbdc4142-8be7-43ca-8bee-bb93942cf8d2 https://jobs.co.uk/job/problem-manager-itil-operations-resources--bbdc4142-8be7-43ca-8bee-bb93942cf8d2 Fri, 22 May 2026 11:52:05 GMT Location: Cardiff | Salary: 30000.00-30000.00 Annual | Type: Permanent | Operations Problem Manager£30KHybrid home and Cardiff office basedMon - Friday standard office hours 37.5 hours per week.Purpose of RoleResponsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues and customersMain Tasks and ObjectivesTo perform an initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement and maintain Problem management methodology, process, and policies.Lead problem management within the business and organise cross department teams to ensure consistency in problem identification and reporting.Lead customer interaction in relation to problem management working closely with customer facing teams.Define Service catalogue and ensure it is reviewed and updated periodically.Service design, design and document the client''s new and existing services through process documents and visuals.Implement - Review and update service tr... Permanent