Problem Manager - Hybrid

Overview

Join to apply for the

Problem Manager - Hybrid

role at

Wavenet .We are currently recruiting for an experienced

Problem Manager

to join our friendly team based in

Birstall

working on a hybrid basis. In this exciting role, you will play a crucial role resolving problems within our IT infrastructure and services by identifying the root causes of recurring incidents and implementing proactive measures to prevent future occurrences. You will also leverage your analytical and critical thinking skills to contribute to the improvement, stability and reliability of our systems resulting in an enhanced experience for our customers.

What’s on offer

Title:

Problem ManagerLocation:

BirstallSalary:

£40k per annumContract Type:

Permanent, Full TimeHours:

37.5 per week, 08:30 – 17:00, Mon - FriWorking Style:

Hybrid (Home and Office Based)

Key Responsibilities

Investigating and analysing incidents to identify underlying problems and root causes.Collaborating with cross-functional teams to define problem statements and develop effective problem-solving strategies.Conducting thorough problem analysis using established methodologies and tools.Facilitating problem management meetings and ensuring appropriate documentation of discussions, actions, and resolutions.Monitoring and tracking the progress of problem investigations and resolutions.Collaborating with technical teams to implement permanent fixes, workarounds, or preventive measures.Conducting post-implementation reviews to validate the effectiveness of problem resolutions.Providing regular updates and reports on problem management activities and progress.

Qualifications

Previous experience working in a similar role as a Problem Manager or in IT service management.Strong understanding of problem management processes and methodologies.Proficiency in incident management and root cause analysis.Familiarity with IT infrastructure and services, including cloud, software, networks, and applications.Experience in collaborating with cross-functional teams and stakeholders.Knowledge of ITIL (Information Technology Infrastructure Library) framework is preferred but not mandatory.

Key Competencies

Analytical mindset and strong problem-solving abilities.Attention to detail and the ability to analyse complex data and information.Excellent communication skills, both written and verbal.Strong organisational and time management skills.Ability to work well under pressure and prioritise tasks effectively.Collaboration and teamwork skills to engage with stakeholders and technical teams.Adaptability and flexibility to handle evolving problem scenarios.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days.

Benefits

Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.Annual Leave: 25 days of leave, increasing by one day per year up to 28 days.Health and Wellbeing: Private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, supported by our internal Wellbeing Team.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Internet

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