https://jobs.co.uk/job/problem-manager-hays-specialist-recruitment-limited--f7be0dd3-504e-4465-af6b-3e2364999112 RSS feed for Problem Manager at Hays Specialist Recruitment Limited. en-gb Wed, 09 Sep 2026 19:55:08 GMT https://jobs.co.uk/job/problem-manager-hays-specialist-recruitment-limited--f7be0dd3-504e-4465-af6b-3e2364999112 https://jobs.co.uk/job/problem-manager-hays-specialist-recruitment-limited--f7be0dd3-504e-4465-af6b-3e2364999112 Wed, 09 Sep 2026 11:53:56 GMT Location: London | Salary: 10000-500000 Annual | Type: Permanent | We have excellent contract job opportunity for Problem Manager role Remote Purpose Identify and eliminate the underlying causes of incidents, reduce repeat occurrences, and drive service improvement through structured root cause analysis and corrective actions. A person should hold active SC clearance. Contract - 4 to 6 months Location - Remote Pay - attractive pay (inside IR35) Key Responsibilities Own the Problem Management process and governance. Lead Root Cause Analysis (RCA) investigations. Coordinate technical teams to identify underlying causes. Create and manage Problem Records. Identify Known Errors and Workarounds. Track corrective and preventative actions through to completion. Monitor incident trends and recurring service issues. Drive continual service improvement initiatives. Ensure lessons learned are captured and shared. Provide RCA reports to customers, leadership, and service teams. Coverage Root Cause Analysis (RCA) Known Error Management Trend Analysis Preventative Action Planning Service Improvement Post Incident Review (PIR) Lessons Learned Key Deliverables Root Cause Analysis Report Problem Record Known Error Record Corrective Action Plan Preventative Impr... Permanent