Problem Manager

Problem Manager Location: Barrow-in-Furness (Hybrid - 2-3 days on site)£80,000 - £85,000 + bonus + perm benefitsSC eligibility is required for this roleWe have an exciting opportunity for a Problem Manager to join our team and play a key role in ensuring service stability and performance. In this role, you will bring a proactive, predictive approach to problem investigations, working to prevent or minimise the risk of service disruption. You''ll collaborate with stakeholders and high-profile clients to forecast future needs, tackle capacity challenges, and drive improvements through effective problem management.This is a hybrid role, blending office, client site, and home working. Please note that you will need to be on site in Barrow-in-Furness 2-3 days per week and home working 100% of the time will not be possible.What you''ll be doingGather and analyse data on incident trends, hardware/software failures, and resource usage.Identify potential problems and recurring incidents, developing strategies for permanent resolution.Manage workarounds and known errors to minimise impact on business operations.Work closely with incident managers, change managers, and other IT service management roles.Keep stakeholders informed of problem status and resolution plans.Oversee the end-to-end problem management process, ensuring alignment with ITIL standards.Conduct major incident and compliance reviews.Maintain accurate records of problems, root causes, and solutions, and produce regular ..... full job details .....