Private Patient Co-Ordinator

Duties and responsibilities:

• Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
• Converting enquiries to outpatient appointments
• Meeting team and individual targets relating to conversion, revenue and appointments
• Attending patient information events to represent Spire Healthcare and our services
• Learning skills required to assist in outpatient appointments team as and when required
• Providing customers with excellent after-sales service

Who we're looking for:

• Excellent interpersonal skills
• First-rate organisational skills and attention to detail
• A good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP)
• High level of customer service
• Healthcare experience
• Experience in sales or a contact centre-based role

Contract: Fixed Term contract 12 months

Hours: Full-time, core hours

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Charlotte Oliver on

For us, it's more than just treating patients; it's about looking after people.