Private Patient Advisor

Private Patient Advisor FT FTC 12 Months Southampton Salary DOESpire Southampton Hospital is looking to recruit a Private Patient Advisor who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email, on a permanent basis. Experience of sales, telephony and/or a customer contact centre is an advantage. Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.Duties and Responsibilities:Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patientsConverting enquiries to outpatient appointmentsMeeting team and individual targets relating to conversion, revenue and appointmentsAttending patient information events to represent Spire Healthcare and our servicesLearning skills required to assist in outpatient appointments team as and when requiredProviding customers with excellent after-sales serviceWho we''re looking for:Excellent interpersonal skillsFirst-rate organisational skills and attention to detailA good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP)High level ..... full job details .....