Principal Product Manager - Operator Experience

OverviewViator, a

Tripadvisor

company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore—everything from simple tours to extreme adventures—the goal is to make memories that will last a lifetime. Viator offers industry-leading flexibility and last-minute availability, making any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

Viator''s mission is to connect people with unforgettable experiences around the world, creating lasting memories and supporting businesses in the process. Our global team serves millions of travelers in cities around the world. Viator is looking for a dynamic and experienced

Principal Product Manager

to join our team. In this role, you will be a key player in positioning Viator at the heart of the Experiences ecosystem, solving complex industry problems by building unique capabilities and leveraging the power of an open ecosystem through Operator and Traveler facing UIs and robust APIs. You will be part of a fun, energetic team where you can make an immediate impact and grow as a product management professional.

At the heart of our platform, you will lead the development of capabilities within the Operator Experience domain, initially focused on Pricing and Availability. You’ll be responsible for building an ecosystem that delivers direct value to Operators, Travelers, and Partners, while also enabling other teams to unlock exponential value. We''re looking for a flexible

Principal Product Manager

who can adapt to evolving priorities and contribute across the broader Operator experience space as company strategy informs where focus should be.

In this role, you will define, develop, and manage our product Availability and Pricing capabilities, ensuring experiences are discoverable and bookable from months to hours in advance. This includes building the underlying systems that pull, display, and optimize availability and pricing data between Viator, Operators, and their reservation systems. Pricing serves as a critical scoring layer to Availability, influencing how products are ranked, selected, and sold across channels. While Availability and Pricing will be your primary focus, this role sits within the broader Operator Experience domain, which also includes Product Quality, Logistics, Review Management, Compliance and User Account Management.

The ideal candidate will bring strong product thinking, technical depth and the flexibility to adapt as strategic priorities shift within the Operator space.

Responsibilities

Shape and own long-term product strategy (12+ months) for Pricing and Availability, anticipating future needs of Operators and Travelers

Collaborate with other product leaders to align roadmaps across interconnected areas and contribute to company-wide strategy development

Clearly communicate strategic decisions and trade-offs to executives and cross-functional leaders

Craft compelling business cases and narratives that align product investments with broader company goals

Establish and manage the product roadmap, prioritizing deliverables and activities for your engineering POD to optimize against OKRs on a quarterly basis

Construct new features or enhance existing products to drive the business forward, aligning with established revenue and growth objectives, while ensuring scalability and adaptability

Regularly lead customer discovery and data analysis initiatives to uncover needs/opportunities and influence investment decisions. Champion data-informed product development and evangelize findings across the organization

Define and monitor key success metrics and KPIs, and track ongoing product performance, taking corrective action as needed

Partner with engineering, design, marketing, and operations teams to deliver superior, innovative solutions that elevate both customer and operator experiences, while streamlining operational processes

Expand knowledge and remit into Operator Experience domain being prepared to leading new initiatives in new domains that align to company priorities

Stay abreast of industry trends, competitive forces, and emerging technologies

Critical Skills

User experience: Strong appreciation of Operator and Traveler experience to deliver products that are easy to adopt, use and provide material improvements to everyday usage

Technical Proficiency: Strong understanding of API and AI technologies

Product Management Expertise: Proven experience in defining short- and long-term product strategy, developing roadmaps and managing product lifecycles

Stakeholder Management: Excellent communication and interpersonal skills to collaborate with diverse teams and external partners at all levels

Analytical Skills: Excellent analytical skills, identify trends and make data-driven decisions

Problem-Solving: Strong ability to identify and resolve complex technical and business challenges

Travel Industry Knowledge: Understanding of the travel industry, and reservation systems is a plus

Must-haves

Expertise (The “What”)

Bachelor''s degree in Business, Computer Science, Engineering, or a related field

7+ years experience in product management, with proven track record of delivering products to B2B, and contributing to B2C or B2B2C products

Expert to shaping UI layers that leverage downstream technologies to deliver end to end

Ability to engage in highly technical discussions and challenge engineering and other teams when necessary; ability to drive consensus and commitment even when there is disagreement

Experience decomposing and sequencing the implementation of complex platform solutions into distinct milestones to demonstrate rapid value creation

Experience measuring the impact of platform work, identifying suboptimal decisions, and adapting when necessary

Collaborative Work Style (The “How”)

Insatiable curiosity to understand the needs of internal and external customers by leveraging data

Ability to collaborate with diverse teams, manage stakeholder requirements, identify and prioritize opportunities, develop solutions, and experiment while mitigating risk

Proven experience leading cross-functional teams to deliver innovative solutions

Success communicating the vision, trade-offs, and timelines to stakeholders at all levels

Sets a high bar for other PMs, strives for excellence, and continuously learns from feedback and mistakes

Nice-to-haves

Experience in marketplace Pricing and Inventory strategies

Experience in two-sided marketplaces

A master''s degree in a technology or business-related field

Perks of Working at Viator

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses

“Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like

Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work

Donation matching. Give back? Give more! We match qualifying charitable donations annually

Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs

Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you

Travel perks. We believe that travel is employee development, so we provide discounts and more

Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges

Health benefits. We offer great coverage and competitive premiums

Our Values

We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights

We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”

We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.

We serve our customers, always. We listen, question, respond, and strive for wow moments.

We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.

Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Product Management and Marketing

Industries

Software Development, Technology, Information and Internet, and Travel ..... full job details .....