Principal Officer - Repairs

Principal Officer - Repairs Lead the responsive repairs team, maximising the productivity of in-house labour, and manage external contractors to deliver a high-quality repairs service.? Lead the Business Support Team to support delivery of a high-quality repairs and voids service.? Work closely with colleagues across the Council including those in voids, tenancymanagement, and the wider repairs and investment team, monitoring all repairs, fromidentification to completion.? Manage disrepair claims and customer complaints.? Proactively identify opportunities to improve performance and implement agreedinitiatives to support the fast and efficient progression and completion of repairs.? Deliver a high quality and safe repairs service, achieving compliance with regulatory andlocally set standards and a high level of customer satisfaction.? Produce and analyse management and performance information, and customer insight toidentify and deliver improvements.? Lead meetings, and support effective communication between internal departments,colleagues, and contractors, to support the fast and efficient progression and completionof repairs.? Provide cover in the absence of the Principal Officer - Voids.2CORE REQUIREMENTS? Champions the Vision and Values of Charnwood Borough Council and works withmembers and staff from across the organisation in the best interests of the residents of theborough and the Council.? Responsible for managing the operational performance of the service area of ..... full job details .....