Principal Business Support Manager

Principal Business Support Manager Responsibility for managing and updating Legal Services work practices to meet the Law Societys Practice Management Standards, Lexcel. To manage the relationship with the external assessor, including selecting the assessing body.Overall responsibility for ensuring conformity to internal quality systems and monitoring across a wide range of performance indicators including: client satisfaction, speed of transactions, file review, individual productivity, overheads, expenses, training etc.Principal Business Support Manager Responsible for ensuring that Legal Service comply with the Councils corporate standards, policies and procedures, e.g., HR policies, Financial Regulations etc.Responsibility for liaising with customers to establish satisfaction levels with service and establish service needs and demands for the future.Responsible for ensuring that any negative feedback from clients is addressed and action taken to minimise future incidents.Service and Business Planning Principal Business Support ManagerTo take a strategic role on the legal management team, with responsibility for ensuring team members meet their agreed targets.To undertake special projects for the Head of Legal Services, including benchmarking and business process redesign.Principal Business Support Manager To produce business and service plans which are regularly updated and discussed. The business continuity plan addresses both strategic and operational issues. To gather ..... full job details .....