Prime Financial Services - Client Service Analyst

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION If you want to be instrumental in delivering unparalleled client service and operational excellence across complex synthetic derivatives, you have found the right team. As a Prime Financial Services - Client Service Analyst within JP Morgan Chase, you will join a client-facing Middle Office team supporting synthetic Prime Brokerage activity, with a core focus on equity swaps and other delta-one/synthetic products. You will be accountable for the day-to-day client experience across the trade lifecycle - handling trade matching and exceptions, lifecycle events and cashflows, operational inquiries, and issue resolution - while partnering closely with Front Office Trading/Sales, Product Control, Technology, Settlements/Cash Processing, and other global stakeholders. You will be expected to communicate clearly with clients, perform root-cause analysis to reduce breaks and increase straight-through-processing, and identify process and technology enhancements that improve service and controls. You will also maintain strong risk awareness and adherence to operational controls while operating in a fast-paced, deadline-driven environment. Job responsibilities Act as a single point of contact for assigned synthetic derivatives clients on operational topics across the swap lifecycle, ensuring timely investigation, resolution, and clear communication of open items. ..... full job details .....