Primary Servicing Account Manager

Job Title: Primary Servicing Account ManagerLocation: Watford - Office BasedSalary: Up to 32,000Hours: Monday to Friday 9am to 5:30 pmBenefits:Private Medical HealthcareDental SchemeAdditional half-day annual leave on your BirthdayAnnual leave purchase schemePension SchemePerk boxFree eye testsChristmas and Summer Social EventsTop Performers Dinner each quarterFresh fruit in the office20 days holiday plus public and bank holidaysAbout the Primary Servicing Account Manager:We''re excited to be recruiting for a fast paced and growing mortgage company who are looking for a driven and personable Primary Servicing Account Manager to be a trusted point of contact for our customers, providing clear guidance, practical support, and a consistently high level of service.This is a great opportunity for someone who enjoys building strong customer relationships, taking ownership of challenges, and finding effective solutions in a dynamic, fast-moving environment. If you''re motivated by helping people and making every customer interaction count, we''d be keen to hear from you.Responsibilities of Primary Servicing Account Manager:Managing all incoming calls, correspondence and emails efficiently and within agreed SLAs.Reviewing and verifying all new account uploads to ensure accuracy and completeness.Preparing and submitting BACS files, and promptly actioning any unpaid Direct Debits or other outstanding payments.Managing daily cash allocation, ensuring all funds are accurately applied to ..... full job details .....