Prescription Administrator

Job Title: Prescription AdministratorPayrate: £12.21 per hourContract Type: Temp to PermLocation: U3 Peartree Business Park, Desford Lane, Ratby, LE6Brief Job Description: Based in a small pharmacy branch office environmentReceiving and sorting deliveries into the warehouse/back roomHandling a high volume of outbound calls to surgeries to request outstanding prescriptionsManaging inbound calls from surgeries regarding prescriptions and ordersEscalating any concerns to the Team Manager (TM) about prescriptions not being issuedChallenging surgeries where discrepancies in prescription receipts ariseArranging stock collections where prescriptions won t be issuedEnsuring prescription accuracy (correct product, quantity, and code)Stopping deliveries if prescriptions are not going to be issuedRaising credits where applicable and coordinating with patients and GPs for clarificationsWorking alongside patient advisors to resolve product or quantity queriesRedeeming prescriptions via NHS Smartcard when availablePerforming general admin duties including call handling, data entry, and email communication Ideal Skills and Experience: Excellent telephone manner and confident communication skillsStrong customer service experienceAbility to work independently and manage tasks effectivelyComputer literate able to use email, enter data, and learn internal systems (training provided)Good maths skills and high attention to detailResilient must be able to absorb and retain information during an ..... full job details .....