Pre-Planned Maintenance Administrator

We are currently recruiting on behalf of our client for a Pre-Planned Maintenance (PPM) Administrator to join their busy and growing team in Coventry. This is an excellent temp-to-perm opportunity, offering long-term stability for the right candidate.

This role is ideal for someone highly organised, proactive, and confident managing multiple tasks within a fast-paced service environment.

The Role

As a PPM Administrator, you will play a key role in coordinating and scheduling planned maintenance visits, ensuring excellent customer service and smooth operational delivery.

Key Responsibilities
Schedule and coordinate all planned maintenance visits in line with service contracts
Liaise with engineers, customers, and internal teams to ensure efficient booking of works
Monitor maintenance schedules and ensure deadlines are met
Act as the main point of contact for customer queries regarding planned maintenance
Provide clear and professional communication before and after service visits
Maintain accurate records, reports, and compliance documentation
Update internal systems with job progress, outcomes, and follow-up actions
Support the wider service team with general administrative duties
What We''re Looking For

Essential:

Previous administrative experience (ideally within service, engineering, or maintenance sectors)
Strong organisational and time management skills
Excellent communication and customer service abilities
High attention to detail and problem-solving skills
Confident IT skills, including Excel (pivot tables, lookups, filtering)
Ability to work both independently and as part of a team

Desirable:

Experience using scheduling or service management systems
Understanding of maintenance processes or engineering terminology
Personal Attributes
Proactive, reliable, and able to take ownership of tasks
Calm under pressure with strong prioritisation skills
Positive and team-focused attitude
Professional and customer-focused approach
What''s on Offer
Temp-to-perm opportunity with long-term prospects
Supportive and friendly working environment
Opportunity to develop within a growing organisation