Pre-litigation Credit Controller

The role

As a pre-litigation credit controller, you will be responsible for managing a portfolio of overdue accounts and working with clients to secure payment before legal proceedings are commenced. You will play a key role in reducing aged debt, handling disputes and supporting the business in achieving cash collection targets. This role requires a firm but fair approach to debt recovery, strong negotiation skills and excellent customer service.Key Responsibilities

Proactively manage and recover overdue debt in line with company credit policy.Engage with clients by phone and email to secure payment arrangements and resolve queriesWork closely with internal departments (sales, customer service, legal) to resolve account queries and reach full resolutionEscalate non-payment cases for legal action, supplying accurate case notes and supporting documentationMaintain accurate records of all collection activity in the payment CRM/case management system.Regularly monitor and report on account statuses and payment trends.Support monthly cash collection targets and contribute to reducing at-risk (aged debt) accounts.Required Skills and Experience

Proven experience in credit control, debt recovery, or collections - ideally in a pre-litigation or legal environmentStrong communication and negotiation skillsAbility to manage challenging conversations with empathy and professionalismFamiliarity with pre-litigation processes and knowledge of UK debt recovery proceduresHighly organised with good attention to detail and record-keepingStrong IT skills including MS Office and CRM systemsExperience working to KPI''s and within a fast-paced, target-driven environmentSalary26-28k per annum, depending on experience, plus Commission ..... full job details .....