Practice Support Manager

This role will be responsible for the successful delivery of a high-quality, client-focused legal support service, through the operational day-to-day management of the practice and team assistants; and will be the main point of contact. They will work closely with all members of the team focusing on understanding the business and practice needs and work with the Head of Legal Support Services and fee earners to strategically design and deliver appropriately resourced administrative support services and deliver exceptional client service.Duties will include Manage individual performance of allocated support resources including regular progress meetings and annual appraisals, probation reviews in line with the competency framework, and objective setting.Ensure the smooth induction of new starters, transfers and maternity returns to the department, ensuring awareness and understanding of HR, department and client specific policies, procedures and information.Act as a coach to develop the team to the highest standards.Identify appropriate training to support induction and personal development through feedback, performance management and continued assessment of training needs.Provide pastoral care and active management of wellbeing for the legal support team.Manage legal support teams with a focus on service delivery and excellence; resolve issues relating to workflow, resources, working relationships, service delivery and HR matters.Working closely with other Practice Support ..... full job details .....