Practice Manager

Practice Manager UK Accountancy Practice Role Overview The Practice Manager is responsible for the smooth operational running of the accountancy practice, supporting the leadership team in delivering strategic goals while overseeing compliance, financial administration, client service standards, systems, and facilities. This role acts as the central coordination point between partners, staff, clients, and external bodies to ensure productivity, regulatory adherence, team wellbeing, and exceptional service delivery. Key Responsibilities Practice Operations • Oversee day-to-day running of the office, ensuring efficiency, productivity, and effective workflow. • Implement and refine operational processes, practice policies, and procedural documentation. • Manage practice capacity planning, staff scheduling, workloads, and departmental coordination. • Monitor client service standards and act as an escalation point for client concerns. • Liaise with suppliers, IT support, HR, contractors, and service providers. • Ensure clients remain happy and deal with any complaints promptly to the satisfaction of the client. • Support clients with Group initiatives, such as, fee protection, AGFS, planning opportunities and IT support. Compliance and Regulatory Oversight • Oversee practice compliance for GDPR, AML, Professional body requirements (ICAEW/ACCA practice regulations where applicable), Client due diligence, risk assessments, and data protection processes. • Maintain and update ..... full job details .....