Practice Manager - health, wellness and beauty clinic

About the ClinicThis award-winning clinic operates across two busy London sites. They offer everything from physiotherapy, osteopathy, and chiropractic treatments to massage, pilates, laser hair removal, and advanced skin and beauty therapies.Known for their high clinical standards and welcoming approach, the clinics provide a full spectrum of care, whether that''s helping a patient recover from injury, supporting long-term health, or delivering professional wellbeing and beauty services.They run flexible hours, including evenings and weekends, so accessibility and patient experience sit at the heart of everything they do.The RoleWe''re looking for a Practice Manager to oversee the smooth running of both clinics. This is a hands-on role blending operations, communications, and patient care. You''ll be the go-to person for both staff and patients, making sure everything runs efficiently while keeping service standards high.What You''ll DoClinic Operations: Oversee daily operations across both sites, scheduling, stock, suppliers, and facilities.Team Support and Comms: Act as the main point of contact for staff, streamline internal communication, and support team management.Patient Care; Handle phone/email enquiries, resolve concerns, escalate complex cases, and ensure excellent customer service.Appointments and Feedback: Manage scheduling processes and follow up with patients to improve the client experience.Clinic Representation: Attend occasional events and represent the ..... full job details .....