Practice Manager

Practice Manager - GP Surgery in Cardiff

Location: Cardiff
Contract: Permanent, Part-Time
Salary: -52,000 FTE (pro-rata for part-time hours)
Working Pattern: Part-time - 3 to 4 days per week (24 to 32 hours)

About Us

We are a small, friendly, and supportive GP surgery located in the heart of Cardiff, serving an approximate list size of 6,500 patients, including a significant student population. Our dedicated team consists of two GPs, one nurse, and four reception/administrative staff, all committed to providing high-quality, personalised care. We pride ourselves on fostering a positive and collaborative working environment.

The Role

We are seeking an organised, proactive, and personable Practice Manager to ensure the smooth day-to-day running of our practice. The successful candidate will work closely with the team to maintain operational efficiency, deliver excellent patient services, and ensure compliance with relevant standards.

This role is also an excellent opportunity for an experienced Deputy Practice Manager seeking their next step into a full Practice Manager position.

Main Responsibilities (not exhaustive)

• Manage and coordinate the daily operations of the practice.
• Oversee administrative processes, including scheduling, billing, and record-keeping.
• Lead and support the practice team, including recruitment, training, and staff appraisals.
• Ensure compliance with all relevant regulations, policies, and quality standards.
• Liaise with suppliers, contractors, and external stakeholders.
• Develop and implement procedures to improve efficiency and patient service quality.
• Handle patient enquiries and resolve issues promptly and professionally.
• Manage and process claims efficiently.
• Undertake additional duties as required to meet the needs of the practice.

Essential Skills & Experience

• Proven experience in a management or senior administrative role (healthcare experience desirable but not essential).
• Strong organisational and leadership skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and ability to learn practice management software quickly.
• Understanding of compliance, confidentiality, and data protection requirements.
• Ability to manage multiple priorities and work independently.

Desirable Skills

• Ability to speak Welsh.
• Experience with EMIS or Optum clinical systems.
• Experience using IRIS GP payroll system.

Previous experience in a GP practice or healthcare setting