Practice Manager / Clinic Manager

Clinic Manager / Practice ManagerLocation: London / North West London£55,000 - £60,000Purosearch are working with a leading health clinic in London to recruit an experienced Practice Manager / Clinic Manager to lead the day-to-day operations a specialist women''s health clinic. This is a key leadership role responsible for ensuring exceptional patient experience, operational excellence, regulatory compliance, and commercial performance.Working closely with the Medical Director and multidisciplinary clinical teams, you will oversee all non-clinical operations, ensuring our patients receive a seamless, compassionate, and high-quality service throughout their health journey.As Clinic Manager, you will be responsible for:Operational LeadershipOversee the daily operational management of the clinic.Ensure efficient scheduling, patient flow, and coordination across all departments.Manage staffing rotas, clinic capacity, and operational continuity.Identify and resolve operational challenges to maintain excellent service delivery.Patient ExperienceDeliver an outstanding patient-centred experience throughout the fertility journey.Monitor patient satisfaction and implement service improvements.Manage complaints professionally and ensure effective service recovery.Promote a culture of empathy, professionalism, and exceptional customer care.Financial and Commercial PerformanceSupport delivery of the clinic''s financial and operational targets.Monitor clinic activity, treatment starts, ..... full job details .....