PPD Print Production Field Service Engineer - North West

ROLE : PPD Print Production / MFD Photocopier FSE
LOCATION : North West / Manchester
 
We''re looking for an experienced Field Service Engineer to provide high-quality technical support across a range of Production Print products. This role focuses on delivering exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience . We are open to those from Photocopier / MFD backgrounds too that would be open to upskilling
 
The Role

• Delivering technical service, maintenance, and repair across Production Print equipment
• Carrying out installations and de-installations, ensuring all project milestones are met efficiently
• Keeping customers updated on progress and ensuring a positive service experience
• Escalating technical issues promptly
• Identifying opportunities for additional services or revenue while on customer sites
• Building strong customer relationships
• Managing and maintaining vehicle stock

• Strong technical knowledge of Production Print and/or MFD devices
• Excellent fault-finding and problem-solving skills
• Confident using diagnostic tools and reading complex technical instructions
• IT literacy and basic networking capabilities
• Strong communication skills

• Up to £38,000 
• An inclusive, supportive working environment
• Holiday entitlement, volunteering leave, and options to purchase additional holiday
• Flexible retirement planning
• Wellbeing support covering physical, emotional, and financial health
• Company car
• Career development and long-term learning opportunities
• The chance to grow within a forward-thinking, future-focused organisation