Post Booking Services Executive

Join an award-winning travel organisation based in Manchester as a Post Booking Services Executive! If you have previous experience in a similar role within the travel industry, are GDS proficient and ideally with a background in the airline industry, we d love to hear from you! As a member of the Post Booking Services team, you ll be at the heart of the customers journey providing personalised, high-quality post-booking support, demonstrating exceptional service, handling a range of concierge and aftersales tasks with care, precision, and enthusiasm. This is an office-based role offering a competitive salary of up to £28k plus excellent benefits. Working hours are Monday to Friday, with an average of two Saturdays a month. Shifts on a rota basis from 8am - 6pm. No Sundays or lates! If this role is of interest to you, please apply online. Role of a Post Booking Services Executive: Answer customer enquiries by phone and email regarding bookings, payments, travel details Provide seamless post-booking support, including itinerary updates and special requests Manage booking changes, documentation, and administration with efficiency Deliver proactive service by sharing updates and tailored travel information with customers Collaborate with internal departments to ensure smooth customer experiences Represent the brand with professionalism and a customer-first attitude Book flights, hotels, transfers and tour elements for package holidays Skills required for the role: ..... full job details .....