Portuguese Speaking Customer Service Advisor

Portuguese Speaking Customer Service AdvisorContract: PermanentSalary: £27,000 + Performance BonusLocation: Newport (Hybrid Working Available)Start Date: ASAPAre you a fluent Portuguese speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.You''ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you''ll benefit from clear development pathways and strong employee benefits.Key Responsibilities:Responding to customer queries in both Portuguese and English via phone and emailSupporting the full lifecycle of claims, from information gathering to resolutionMaintaining accurate customer records and case notes in the systemProviding clear, empathetic, and professional communication at all timesLiaising with other departments to ensure smooth and timely customer supportHandling complaints in line with company policyCandidate Requirements:Fluency in both Portuguese and English (spoken and written)Strong customer service skills with a desire to deliver excellent experiencesAbility to manage multiple tasks with accuracy and attention to detailConfident communication and problem-solving skillsPrevious experience in customer service or claims handling is an advantage, but not essentialProactive, team-oriented approach with a willingness to learnBenefits Include:£27,000 base salary + ..... full job details .....