Portfolio Manager - Workplace

Key-Responsibilities

As-Workplace-Portfolio-Manager,-you''ll-own-and-evolve-Claranet''s-Workplace-portfolio,-with-a-strong-focus-on-Microsoft-365-services,-licensing-and-managed-workplace-solutions.

You-will:

• Define-and-deliver-the-Workplace-portfolio-strategy,-roadmap-and-lifecycle-plans.
• Drive-the-development-and-continuous-improvement-of-Workplace-products-and-services.
• Develop-scalable,-standardised-service-offerings-that-deliver-customer-value-and-commercial-success.
• Own-service-packaging,-pricing-and-commercial-propositions.
• Manage-the-strategic-relationship-with-Claranet-Portugal,-ensuring-alignment-across-service-delivery,-capability-development-and-portfolio-objectives.
• Identify-opportunities-to-increase-adoption-of-Workplace-services-and-adjacent-Claranet-solutions.
• Monitor-customer-feedback,-market-trends-and-portfolio-performance-to-drive-innovation-and-growth.
• Collaborate-with-Sales,-Customer-Success,-Delivery-and-Managed-Services-teams-to-support-customer-success-and-portfolio-adoption.
• Support-bids-and-strategic-opportunities-through-proposition-development,-solution-positioning-and-commercial-review.
• Build-and-maintain-strong-relationships-with-vendors,-suppliers-and-strategic-partners.

What-We''re-Looking-For

Product-&-Portfolio-Management

• Experience-in-Product-Management,-Proposition-Management-or-Service-Portfolio-Management.
• Proven-track-record-of-developing-and-evolving-managed-service-offerings-within-an-MSP-or-technology-services-environment.
• Experience-managing-products-and-services-throughout-their-lifecycle.
• Ability-to-translate-customer-needs-into-market-ready-services-and-propositions.
• Strong-understanding-of-service-governance,-lifecycle-management-and-continual-improvement.

Commercial-Acumen

• Experience-developing-pricing-models,-service-packaging-and-commercial-propositions.
• Strong-business-and-commercial-awareness.
• Ability-to-analyse-performance,-adoption-and-revenue-metrics-to-support-decision-making.
• Experience-building-business-cases-and-supporting-investment-decisions.

Workplace-&-Microsoft-Expertise

• Strong-understanding-of-Modern-Workplace-technologies-and-market-trends.
• Expertise-in-Microsoft-365-platforms,-licensing-and-managed-services.
• Understanding-of-managed-service-operating-models-and-service-transition-processes.
• Knowledge-of-workplace-security,-endpoint-management-and-collaboration-technologies.
• MSP-experience-is-highly-desirable.

Stakeholder-&-Relationship-Management

• Excellent-communication-and-stakeholder-management-skills.
• Experience-working-with-vendors,-partners-and-cross-functional-teams.
• Ability-to-influence-and-align-stakeholders-across-multiple-business-functions.
• Experience-working-closely-with-Sales,-Customer-Success,-Delivery-and-Managed-Services-teams.

About-You

You''ll-be-a-commercially-minded,-customer-focused-product-professional-who-enjoys-working-across-technical-and-business-teams.-You''ll-be-comfortable-operating-in-a-fast-paced-environment,-balancing-customer-outcomes,-operational-requirements-and-commercial-objectives-while-helping-shape-the-future-of-Claranet''s-Workplace-portfolio.