Policy Operations Assistant

Policy Operations Assistant Location: Hybrid to Whitstable working 1 day per week in the office and 4 days remote. Haywards Heath and Manchester offices may be considered. We are seeking a Policy Operations Assistant, who will provide essential administrative support to the Policy Operations team, ensuring the seamless execution of policy related activities. You will deliver exceptional customer service to our insurance brokers via telephone and email, addressing their queries and assisting them in providing an outstanding service to our mutual clients. Other responsibilities include assisting with data entry and ensuring that policies are accurately maintained. You will also work closely with other areas of the business to ensure cohesive operations and effective communication across departments. Your role is crucial in helping brokers either sell or maintain policies with us, thereby contributing to the overall success of the business. Key Responsibilities: Deliver excellent service to insurance brokers via phone and email, resolving queries and supporting customer outcomes. Consistently achieve the best outcomes for customers in line with Customer Care standards. Manage calls, tasks, and requests efficiently, meeting agreed processes, SLAs, and KPIs. Process policy transactions and broker requests within authority levels, escalating where required. Maintain data protection, confidentiality, quality, and productivity standards. Support a multi-skilled team by sharing ..... full job details .....