Policy Officer (Service Improvement)

Service Improvement Policy Officer Interim 12 months+ £250 per day If you re passionate about improving housing services and shaping policies that genuinely make a difference for residents, this long-term interim opportunity offers the chance to lead meaningful change across a busy and evolving housing department. We re supporting a South-East based organisation to recruit an experienced Service Improvement Policy Officer who can blend policy expertise, analytical thinking and service improvement skills to strengthen quality, compliance and customer experience across Housing Services. About the Role: You ll play a central role in developing, reviewing and implementing policies and procedures that ensure services are efficient, compliant and aligned with resident needs. Working closely with managers, partners and tenants, you ll use data, insight and regulatory requirements to drive improvements across key housing functions such as repairs, tenancy management and homelessness. Your work will help shape how services operate, how decisions are made, and how the organisation responds to feedback, performance trends and regulatory expectations. Key Responsibilities: Develop, update and maintain housing policies and procedures in line with legislation, regulatory standards and best practice. Ensure policies reflect local priorities, corporate objectives and resident needs. Lead consultation exercises with tenants, partners and internal stakeholders. Identify opportunities to ..... full job details .....