PMO - Account Management - Documentation

We are looking for a PMO and Account Manager to join the organisation, supporting exciting clients across their delivery and resurcing requirements.As Delivery Partners we support clients across their resourcing needs and capability deliverables, we need a strong PMO with experience across process management, documentation and some account management/relationship management experience to support an immediate client engagement piece.As a PMO and Account Manager you will be:Serving as the primary contact for a portfolio of clients and managing all client communicationsNegotiating and renewing contracts or agreements with existing and new clientsDeveloping and executing account plans that align with client''s business goals and company objectivesCollaborating with internal teams (eg sales, marketing, operations, finance) to coordinate service delivery or product fulfilmentMonitoring account budgets, expenditures and profitability, and explaining costs or invoicing to clientsTracking performance metrics (eg key performance indicators (KPIs) such as client retention, up-selling rates or satisfaction) and preparing account reports or updates for clients and managementIdentifying opportunities for account growth through up-selling, cross-selling or expanding services to meet client needsResolving client issues, addressing concerns or complaints and ensuring high levels of customer satisfactionMaintaining awareness of market trends and competitor activity to inform client proposals ..... full job details .....