Plumbing Support Engineer

Our Client; an established manufacturing concern has an opportunity for a Technical Support Engineer to join our office-based team. This role focuses on providing technical guidance and aftersales support for all products of our current portfolio. While the role is primarily office-based, there may be occasional requirements for site visits and the provision of on-site support. Additionally, the role also involves a sales support component, including performing heat loss calculations, selecting suitable products, and preparing accurate quotes for prospective customers using specialist design software and standard Microsoft Office tools. JOB TYPE/SALARY Full-time permanent contract. Salary negotiable - commensurate with experience and ability. Mon-Fri, 08:00 - 16:30 based in head office site in Lisburn. KEY RESPONSIBILITIES Provide technical and aftersales support via phone and email, answering queries about heating and renewable energy products. Co-ordination of field engineer activities and site visits. Maintenance of accurate records pertaining to customer interactions, installation site histories, technical guidance, aftersales support, etc., via our proprietary service management software. Performance of heat loss calculations, product selection, and preparation of accurate renewable technology quotes using specialist software and Microsoft Office tools. Assist with factory visits, including supporting product overviews and training activities where required. ..... full job details .....