Player Protection Officer

Player Protection OfficerLocation: HybridDepartment: Risk and ComplianceType: Full-timeSalary: Up to £30,000 per annumDo yo have experience in

AML ? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you!Join our forward-thinking

Player Protection

team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact.In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includesHelp@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and moreThrive App – for your mental wellbeing approved by the NHSBuzz Brights ApprenticeshipsBuzz Brilliance Awards – Employee Recognition SchemeBuzz Learning, our digital learning platform with access to 100s of online coursesAccess to Trained Mental Health Advocates for advice on your mental wellbeing5 weeks Annual Leave plus Public HolidaysBuy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week''s holiday (if eligible)Staff discount 50% off bingo tickets, food and soft drinksRefer a Friend SchemeLife AssurancePension SchemeWhat You''ll Be DoingConducting risk assessments and forensic profiling of customer accountsInvestigating escalated cases of fraudulent activity and suspicious behaviourEngaging with customers to understand their circumstances and ensure safe playLeading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviewsMaintaining accurate records and completing Suspicious Activity Reports (SARs)Collaborating with retail and digital teams to create a seamless safer gambling experiencePresenting findings to senior governance meetings and contributing to policy improvementsWhat You''ll BringProven experience in

Player Protection

within a regulated environment (iGaming, Bingo, Casino, or Finance)Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling ActHands-on experience with Customer Due Diligence (CDD) and EDD proceduresExcellent communication skills and the ability to handle sensitive conversations with empathyA sharp eye for detail and a proactive, investigative mindsetProficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)Ability to work independently and as part of a remote teamDesirable ExtrasICA Certificate in KYC, CDD, or AMLExperience compiling reports and presenting findings to senior stakeholdersWhy You''ll Love It HereYou''ll be part of a passionate team that puts player safety at the heart of everythingYou''ll have the opportunity to shape safer gambling practices and drive real changeYou''ll work in a supportive, collaborative environment with room to growReady to make a difference? Apply now and help us protect what matters ..... full job details .....