Planning and Service Delivery Team Lead

Planning and Service Delivery Team Lead Location: Thorpe Park, Leeds, Hybrid working. Join us as a Planning and Service Delivery Team Lead! At Lowell, we''re always looking for smarter ways to connect with customers and deliver great outcomes. As our Planning and Service Delivery Team Lead, you''ll be responsible for a team of specialists who help shape and optimise our contact strategies. Combining strong people leadership with technical dialler expertise, you''ll ensure our campaigns are effective, compliant and customer focused. Working closely with operational teams and stakeholders across the business, you''ll use data, insight and continuous improvement thinking to help us maximise performance while delivering the right customer experience every time. What we need from you:Experience managing predictive diallers and dialler campaigns within a contact centre environment, ideally using Avaya or a similar platform.Proven people leadership experience, with the ability to coach, develop and motivate a team to deliver great results.Strong understanding of contact centre performance metrics, campaign optimisation and resource planning.Knowledge of Ofcom regulations, service level requirements and the controls needed to maintain regulatory compliance.Excellent analytical and problem-solving skills, with the ability to turn data and insight into actionable improvements. If you''re excited about this role but don''t meet every requirement - don''t worry, still apply. Your unique ..... full job details .....